Refund policy
Refund Policy
Last Updated: June 2026
At Royal Desighns, we are committed to providing a positive shopping experience. If you're not completely satisfied with your purchase, we're here to help with a straightforward return and refund process.
Order Cancellation Policy
If you wish to cancel an order, please contact us at info@royaldesighns.com within 24 hours of placing your order. Be sure to include your order number so we can assist you as quickly as possible.
Cancellation requests submitted after 24 hours may not be accepted, as your order may already be in processing. Once an order has been shipped, it can no longer be canceled and must follow the return process outlined below.
30-Day Return Period
Customers may request a return within 30 days of receiving their order.
To qualify for a return, products must:
• Remain unused
• Be in the same condition as received
• Include all original packaging, accessories, tags, and documentation
Our customer support team will be available to guide you through every step of the process.
Restocking Fee
We do not charge restocking fees on approved returns.
Return Policy Summary
• Return requests must be submitted within 30 days of delivery
• Products must be unused and in their original condition
• Original packaging and included accessories must be returned with the item
• Customer support is available to assist throughout the return process
• No restocking fees apply
Return Shipping Responsibility
Incorrect, Damaged, or Defective Items
We will cover return-related costs if:
• The wrong product was delivered
• The item arrived damaged during shipping
• The product is defective or faulty
Returns for Personal Preference
Customers are responsible for return shipping costs when:
• The incorrect item was ordered
• The product is no longer wanted
• The item does not meet personal preferences or expectations
Please note that original shipping charges are not refundable.
How to Start a Return
Step 1: Contact Support
Email info@royaldesighns.com with your order number and the reason for your return request.
Step 2: Prepare the Package
Carefully pack the product in its original packaging and include all accessories, manuals, tags, and other items that came with the order.
Step 3: Return Shipment
After your return request has been approved, we will provide instructions for returning the item.
Refund Procedure
Inspection Process
All returned products are reviewed upon arrival to verify that they meet our return requirements.
Refund Processing Time
Once approved, refunds will be issued to the original payment method used during checkout. Please allow up to 7 business days for the transaction to be processed, depending on your financial institution or payment provider.
Exchanges
We gladly accept exchanges for eligible items. If you would like a different size, color, or product, please contact us at info@royaldesighns.com and our team will help arrange an exchange.
Missing or Undelivered Orders
If your order has not arrived within the expected delivery timeframe, please reach out to info@royaldesighns.com and provide your order number.
We will investigate the shipment with the carrier. If the package is determined to be lost in transit, we will either send a replacement or issue a full refund at no additional cost.
Items Excluded From Returns
Certain products may not be eligible for return due to hygiene, safety, or other specific reasons. Any non-returnable items will be clearly identified on their respective product pages.
Policy Updates
We reserve the right to revise or modify this Refund Policy at any time. Any updates will be published on this page along with a revised "Last Updated" date. By continuing to use our website after changes have been made, you acknowledge and accept the updated policy.
Questions?
Visit our FAQ page for additional information
Or contact our customer support team directly using the information below.
Contact Information
Store Name: Royal Desighns
Address:
24531 Union St
Dearborn, MI 48124
United States
Email:
info@royaldesighns.com
Phone:
+1 (313) 241-9023
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)
Response Time:
We do our best to reply to your email within 1–2 business days.