FAQ

Frequently Asked Questions

Welcome to the Royal Desighns Help Center. We've compiled answers to some of the questions we receive most often. If you can't find the information you're looking for, our support team is always happy to assist.

How long does shipping take?

Most orders are processed within 1–2 business days before being shipped.

Estimated delivery times:

• Processing Time: 1–2 Business Days
• Shipping Time: 6–8 Business Days
• Total Delivery Estimate: 7–10 Business Days

For complete shipping details, please review our Shipping Policy:

https://royaldesighns.com/policies/shipping-policy

Is shipping free?

Yes. We currently provide free shipping on all eligible orders within our service areas.

Additional information regarding shipping can be found here:

https://royaldesighns.com/policies/shipping-policy

Where is Royal Desighns based?

Royal Desighns is an online home décor and lighting retailer based in the United States. We carefully source premium lighting and décor pieces designed to elevate modern living spaces.

What happens if my item arrives damaged or defective?

Customer satisfaction is extremely important to us. If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

Our team will review the issue and arrange a replacement or suitable resolution at no additional cost.

For more information:

https://royaldesighns.com/policies/refund-policy

Can I change or cancel my order?

Yes. Orders may be modified or canceled within 24 hours of purchase.

To request a cancellation, please contact our support team as soon as possible. Once an order has entered fulfillment or shipping, cancellation may no longer be available.

What is your return policy?

We offer a straightforward return process for eligible products.

Complete return details can be found here:

https://royaldesighns.com/policies/refund-policy

How long do refunds take?

Once your return has been received and approved, a refund will be issued to the original payment method used during checkout.

Please allow up to 7 business days for the refund to be processed, depending on your bank or payment provider.

For additional information:

https://royaldesighns.com/policies/refund-policy

Do your products include a warranty?

Yes. Every purchase is backed by our 30-day product guarantee.

If you experience an issue with your order during this period, please contact our support team for assistance.

Warranty and return information:

https://royaldesighns.com/policies/refund-policy

How can I get in touch with customer support?

You can contact us directly by email at:

info@royaldesighns.com

Our support team is available during normal business hours and is committed to providing timely assistance.

Do you offer international shipping?

At this time, Royal Desighns only ships to approved service regions listed during checkout.

If international shipping becomes available in the future, updates will be posted on our website.

Do you operate a physical showroom or retail store?

No. Royal Desighns operates exclusively online.

This allows us to focus on offering premium products, competitive pricing, and convenient delivery directly to our customers.

Can businesses place large or bulk orders?

Absolutely.

If you're purchasing products for a business, commercial project, interior design project, or organization, please contact us for custom pricing and availability.

How do exchanges work?

If you'd like to exchange an item, simply contact our support team and we will guide you through the exchange process.

Exchange and return details:

https://royaldesighns.com/policies/refund-policy

How can I track my order?

Once your order has been shipped, you'll receive tracking information via email.

You can also monitor your shipment through our Order Tracking page:

https://royaldesighns.com/apps/track123

Contact Information

Store Name: Royal Desighns

Address:
24531 Union St
Dearborn, MI 48124
United States

Email:
info@royaldesighns.com